Contractual terms applicable to Built Coaching's sports coaching services.
These Terms of Sale (the "Terms") govern the contractual relationship between Mr. Hugo Taurand, sole trader (the "Provider"), and any adult individual (the "Client") subscribing to a sports coaching service offered under the Built Coaching brand.
The Provider offers the following services:
Full service details are available on the Programs page of builtcoaching.fr. Current rates are published on the Pricing page.
Every service is preceded by an exchange between the Client and the Provider (WhatsApp, email, phone or in person). The contract is formed upon the Client's written confirmation (email or WhatsApp) accepting the proposed terms.
Prices are shown in euros, all taxes included. The Provider is subject to VAT at a rate of 20%.
Payment is made by:
For pay-per-session services: payment in advance or at the latest upon arrival at the session.
For monthly memberships: payment at the start of the month.
For corporate sport programmes: 30% on order, balance spread according to the agreed schedule.
An invoice is always issued and provided to the Client.
Sessions are booked and cancelled online via the Xplor Deciplus platform, accessible from the Booking page of the site.
By the Client:
By the Provider:
In accordance with article L221-18 of the French Consumer Code, the Client has a 14-day period from the conclusion of the contract to exercise their right of withdrawal, without having to justify their decision.
However, in accordance with article L221-25 of the French Consumer Code, if the Client has expressly requested that performance of the service begin before the withdrawal period expires, they will owe payment for the services actually performed up to their withdrawal request.
Withdrawal requests must be sent by email to contact@builtcoaching.fr.
The Client agrees to:
The Provider holds a degree from the UFR STAPS of Montpellier, specialised in health-oriented training (exercise on medical referral, therapeutic patient education), and carries out his activity in accordance with the rules and good practices of sports training.
The Provider holds professional civil liability insurance.
The Client acknowledges that sports practice carries inherent risks and that they take part under their own responsibility. The Provider cannot be held liable for damage resulting from a false declaration by the Client about their health, failure to follow instructions given, or inappropriate use of equipment.
Neither party may be held liable for a failure to meet its obligations in the event of force majeure within the meaning of article 1218 of the French Civil Code (exceptional weather, administrative closure of the partner venue, pandemic, etc.). Affected sessions will be rescheduled to a later date by mutual agreement.
Training programmes, plans and personalised advice provided to the Client are the intellectual property of the Provider. They are supplied for strictly personal use and may not be transmitted, resold or distributed to third parties without prior written authorisation.
The processing of the Client's personal data is governed by our privacy policy, which complies with GDPR.
Any complaint must be sent by email to contact@builtcoaching.fr. A response will be provided within a maximum of 14 days.
In accordance with article L612-1 of the French Consumer Code, in the event of a dispute not resolved amicably, the Client may refer the matter free of charge to a consumer mediator. [Mediator to be designated — see note to Hugo]
These Terms are governed by French law. Failing an amicable resolution, any dispute shall be submitted to the competent French courts.
Confirmation of a service by the Client implies full and unreserved acceptance of these Terms. The Provider may amend these Terms at any time; the applicable Terms are those in force on the order date.
Last updated: July 2026.